This Privacy Policy explains how Pilot Training Australia Pty Ltd ("PTA", "we", "us" or "our") collects, holds, uses and discloses personal information in connection with www.pilottrainingaustralia.com.au, our platform, our services, and our dealings with students, instructors, schools, organisations, suppliers and other individuals.

We are committed to handling personal information responsibly. We aim to deal with personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) where it applies, and we use this policy to describe our privacy practices in an open and transparent way.

1. What information we may collect

We may collect personal information such as your name, ARN, email address, phone number, billing details, organisation details, account credentials, role or training level, subject preferences, usage history, progress and performance data, support enquiries, payment records, technical device information, and any other information you choose to provide to us.

Where relevant to instructor or organisational services, we may also collect student or staff identifiers, class or cohort information, assessment settings, reporting information, and analytics associated with use of the platform.

2. How we collect information

We may collect personal information when you visit our website, create an account, contact us, subscribe to updates, purchase credits or services, use learning tools, submit forms, request support, interact with us on social media, respond to surveys, or otherwise deal with us.

We may also collect certain information automatically through cookies, analytics tools, log files and similar technologies when you use our website or platform.

3. Why we collect, hold, use and disclose information

We may use personal information to provide and administer our services; create and manage accounts; process purchases and payments; deliver credits, subscriptions and support; personalise learning experiences; monitor platform performance; generate analytics; improve our products; respond to enquiries; send service messages; detect misuse or security issues; comply with legal obligations; and otherwise operate our business.

We may also use personal information to send marketing or promotional communications about PTA products or services where permitted by law. You can opt out of marketing communications at any time using the unsubscribe function or by contacting us.

4. Cookies, analytics and website data

We may use cookies and similar technologies to recognise users, maintain sessions, remember preferences, measure traffic, improve website performance and understand how the website and platform are used.

You can manage cookies through your browser settings, but disabling some cookies may affect site functionality.

5. Who we may disclose information to

We may disclose personal information to our service providers, hosting providers, payment processors, analytics providers, technology vendors, professional advisers, contractors, instructors, training organisations, and related service partners where reasonably necessary for the purposes described in this policy.

We may also disclose personal information where required or authorised by law, to protect our rights or safety, to investigate suspected unlawful conduct, or as part of a business restructure, sale or transfer.

6. Overseas disclosure

Some of our service providers or technology tools may store or process data outside Australia. Where this occurs, we will take reasonable steps to ensure that information is handled with appropriate safeguards, having regard to the nature of the information and the relevant services used.

7. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include access controls, authentication controls, secure hosting arrangements, encrypted connections, restricted internal access and other technical or organisational safeguards appropriate to the circumstances.

No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

8. Storage and retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide services, to resolve disputes, to enforce our agreements, or to comply with legal, accounting or reporting obligations. When information is no longer required, we will take reasonable steps to destroy it or de-identify it where appropriate.

9. Access and correction

You may request access to personal information we hold about you, and you may ask us to correct inaccurate, out-of-date, incomplete, irrelevant or misleading personal information. We may require you to verify your identity before processing your request.

In some circumstances, the law may permit or require us to refuse access. If that happens, we will provide written reasons where required.

10. Complaints

If you have a privacy complaint or concern, please contact us first using the contact details on our website or by post at our address below. We will review your complaint and aim to respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

11. Direct marketing and spam compliance

We will aim to comply with applicable laws relating to direct marketing and electronic communications, including providing an unsubscribe facility where required. Service-related notices about your account, purchases or platform changes may still be sent where necessary even if you opt out of marketing communications.

12. Children and minors

Our website and services are intended for aviation students, instructors and organisations. If a user is under 18 years of age, we expect that use of the service will occur with appropriate involvement or consent from a parent, guardian, instructor or organisation where required by law or circumstance.

13. Third-party sites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

14. Changes to this policy

We may update this Privacy Policy from time to time. The current version will be published on the website with its effective date. By continuing to use PTA services after an updated policy takes effect, you acknowledge the updated policy applies to your ongoing dealings with us to the extent permitted by law.

15. Contact us

If you wish to contact us about privacy, access, correction or complaints, please contact Pilot Training Australia Pty Ltd via the contact details published on www.pilottrainingaustralia.com.au or by post at 6B Egerton Avenue, Rostrevor SA 5073, Australia.